Privacy policy

ARTICLE 1: PREAMBLE

The purpose of this privacy policy is to inform users of the site :

How their personal data is collected. Personal data is any information that can be used to identify a user. This may include, but is not limited to: first and last names, age, postal or e-mail address, location or IP address;
On the rights they have concerning this data;
Who is responsible for processing the personal data collected and processed?
The recipients of this personal data;
On the site's cookie policy.

This policy supplements the legal notice, which can be consulted by users at the following address : https://www.serene-up.com/mentions-legales

ARTICLE 2: PRINCIPLES GOVERNING THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with Article 5 of European Regulation 2016/679, personal data is :

Processed lawfully, fairly and transparently with regard to the data subject;
Collected for specified (see Article 3.1 hereof), explicit and legitimate purposes, and not further processed in a manner incompatible with those purposes;
Adequate, relevant and limited to what is necessary for the purposes for which they are processed;
accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay;
Kept in a form which permits identification of the data subjects for no longer than is necessary for the purposes for which they are processed;
Processed in such a way as to guarantee appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measur

Processing is lawful only if, and insofar as, at least one of the following conditions is met :

The data subject has consented to the processing of his/her personal data for one or more specific purposes;
Processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures taken at the data subject's request;
Processing is necessary to comply with a legal obligation to which the data controller is subject;
Processing is necessary to protect the vital interests of the data subject or of another natural person;
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
Processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject require protection of personal data, in particular where the data subject is a child.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED WHEN BROWSING THE SITE

Article 3.1: Data collected

The personal data collected in the context of our activity is as follows:

Last Name
First Name
Email
Phone number
Job title
Company
Message content

This data is collected and processed for the following purpose(s):

Answering questions via our website,
Pre-contractual relations,
Inclusion of your e-mail address in our databases in your capacity as a prospect in the event of a request for newsletters or studies.

Article 3.2: Data collection methods

When you use our site, the following data is automatically collected:

your mobile device login details,
your IP address,
cookies,
Technical data about your Internet connection,
your browser and your devices

They are kept by the data controller under reasonable security conditions, for a period of : 3 years

The company may retain certain personal data beyond the above-mentioned periods in order to meet its legal or regulatory obligations.

Article 3.3 : Data hosting

The www.serne-up.com website is hosted by : IONOS SARL (7, place de la Gare, BP 70109, 57200 Sarreguemines Cedex, 431 303 775 RCS Sarreguemines, tel. 0970 808 911, info@IONOS.fr)

ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1 : Data controller

Personal data is collected by SERENE UP!, a simplified joint stock company with capital of €300,000.00, registered under the number 981121791.

The data controller can be contacted as follows:

By post at the following address: 1 IMPASSE LATIL, 97139 LES ABYMES;
By telephone on +590 690 49 02 77;
By e-mail: hello@serene-up.com

Article 4.2 : The Data Protection Officer

For more information on our data protection policy or for any complaint concerning your privacy, you can contact us by e-mail at the following address: hello@serene-up.com or by post at 1 Impasse Latil, 97139 Les Abymes, specifying DPO on your letter.

If, after having contacted us, you feel that your "Informatique et Libertés" rights are not being respected, you can send a complaint to the CNIL.

ARTICLE 5: USER RIGHTS WITH REGARD TO DATA COLLECTION AND PROCESSING

All users concerned by the processing of their personal data may avail themselves of the following rights, pursuant to European Regulation 2016/679 and the French Data Protection Act (Law 78-17 of January 6, 1978):

Right of access, rectification and right to erasure of data (laid down respectively in Articles 15, 16 and 17 of the RGPD) ;
Right to data portability (article 20 of the RGPD);
Right to limitation (Article 18 of the GDPR) and opposition to data processing (Article 21 of the GDPR);
Right not to be subject to a decision based exclusively on an automated process ;
Right to determine the fate of data after death;
Right to have recourse to the competent supervisory authority (Article 77 of the RGPD).

To exercise your rights, please write to SERENE UP!, 1 IMPASSE LATIL, 97139 LES ABYMES or e-mail us at hello@serene-up.com.

In order for the data controller to process your request, you may be required to provide certain information, such as your full name, e-mail address and account, personal space or subscriber number.

Visit cnil.fr for more information on your rights.

ARTICLE 6: CONDITIONS FOR MODIFYING THE PRIVACY POLICY

The publisher of the www.serene-up.com site reserves the right to modify the present Policy at any time in order to ensure that users of the site comply with current legislation.

Any such modifications shall not affect purchases previously made on the site, which shall remain subject to the Policy in force at the time of purchase and as accepted by the user at the time of purchase validation.

The user is invited to familiarize himself/herself with this Policy each time he/she uses our services, without the need for formal notification.

This policy was published on 01/11/2023 and updated on 01/11/2023.